Support & Contact
This is the support page for the "NFC Dog Tag / PET TAG" app. If you have any questions, want to report a problem, or need help with your account or subscription, please email us at the address below. Our development team responds directly.
How to get help
Send an email to info@nextcode.ltd. Please put "NFC Dog Tag" or "PET TAG" in the subject line. Telling us your device (iPhone model), your iOS version, and exactly what happened helps us solve your issue faster.
Common questions
· The NFC tag won't scan · The finder's alert didn't arrive / location isn't showing · How to add or edit pet info and contacts · Buying, restoring, or canceling a subscription · Requesting deletion of your account or data
Subscriptions & billing
Subscriptions are provided through the Apple App Store. You can review or cancel them on your iPhone under Settings > Apple ID > Subscriptions. Refunds follow Apple's policy. If anything is unclear, just email info@nextcode.ltd.
Data deletion
If you would like the pet information and contacts you registered to be deleted, please email info@nextcode.ltd and we will take care of it promptly after verifying your identity.